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AI Voice Agent for BPO & KPO

Scale Call Center Capacity Without Adding Overhead

Configure inbound support, permitted outbound follow-ups and staff handoff. Availability and waiting times depend on the selected providers, capacity and staff coverage.

Deploy AI AgentTalk to Solutions Team
Scale Call Center Capacity Without Adding Overhead
Configured
Shift Coverage
Review
Deployment Availability
Review
Call Throughput
Review
Cost Comparison
KEY CAPABILITIES

A Smarter Way to Scale BPO Operations

Configure campaigns within your plan capacity and review outcomes while your staff handles complex inquiries.

Configured Staff Handoff

Transfers complex calls to human agents smoothly.

Caller Verification

Automates OTP & account identity checks.

Shift Callback Booking

Schedules callbacks during preferred hours.

Ticketing Integration

Creates tickets in Zendesk, Freshdesk & ServiceNow.

Accent Adaptation

Converses in neutral accents across global regions.

Quality Assurance

Review recording/transcript consent, availability and retention for the deployment.

Advanced AI Integration

Seamlessly integrates with your existing tools and workflows for maximum efficiency and speed.

Configured Availability & Scale

Use configured calling windows and plan-based concurrency. Availability depends on providers and deployment acceptance.

Illustrative Conversation

Sample transcript animation; no live call or audio recording.

00:00 / 01:45

Illustrative Dashboard

Sample data for a layout example; not live activity or measured customer results.

Good Afternoon, Team

Illustrative dashboard — sample data only

5,123.75 Credits
Total Calls
167
Incoming
48
Outgoing
119
Contacts
850
Campaigns
12
Booked
34
Forms
28
Knowledge
5
Webhooks
8
Templates
26
Call Activity
All CallsIncomingOutgoing
ThuFriSatSunMonTueWed
Lead Distribution
Hot 8 Warm 4 Lost 14
14,820
Total Calls
↑ 22% vs Last Week
4,120
Qualified Leads
↑ 31% vs Last Week
940
Callbacks Booked
↑ 18% vs Last Week
18.2%
Conversion Rate
↑ 3.4% vs Last Week
NameInterestDetailsStatus
Anil KumarAccount SupportN/AResolved
Meera JoshiBilling InquiryN/ATicket Created
David MillerSLA EscalationN/ATransferred
TELEPHONY ARCHITECTURE

Under the Hood: Configured Voice Pipeline

A configurable voice workflow whose latency, interruption handling and availability must be measured in the intended deployment.

01

Telephony Gateway

02

Speech-to-Text (ASR)

03

Cognitive LLM Engine

ACTIVE
04

Neural TTS Synthesis

05

Real-Time CRM Sync

LAYER 3: INTENT INTELLIGENCE

Cognitive LLM Engine

Core conversation engine. Analyzes intent, tracks multi-turn conversational context, and requests configured tool actions with reviewable outcomes.

Token Response Time

Measure

Intent Precision

Review Scenario Results

EXECUTION PIPELINE

How Aitelemate Works for BPO & KPO

1

Customer Calls

Caller reaches support line

2

AI Answers

Greets callers using configured agent instructions

3

Collects Details

Verifies account & intent

4

Books Appointment

Schedules callback

5

CRM Updated

Logs conversation & notes

6

Sales Team Notified

Escalates tier-2 queries

Proven Results

What BPO Industry Leaders Say

“Aitelemate reduced our average queue time to 0 seconds. Our agents now focus exclusively on high-value escalations.”

Vikas Malhotra
VP of Operations • Gurgaon

“Handling night shift calls used to cost a fortune. AI agents handle 5,000+ nightly calls seamlessly.”

Kavita Rao
Call Center Director • Hyderabad

“Multi-language AI capability allowed us to expand service across 12 Indian states overnight.”

Rohan Deshmukh
Head of CX • Pune

Ready to Automate Call Center Operations?

Deploy production-ready AI voice agents for your contact center in days.

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FREQUENTLY ASKED QUESTIONS

AUTONOMOUS VOICE AI

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