Privacy Policy
Effective Date: April 29, 2026
AiTeleMate is a SaaS-based AI calling agent platform operated for business communication use cases including inbound and outbound calling workflows. This policy explains how personal data is collected, used, stored, and protected when users access the website or services at https://www.aitelemate.com
1Information collected
AiTeleMate may collect account details, business details, contact information, billing information, call-related metadata, support communications, and website usage data as required to provide and improve the service. Payment transactions may be processed through third-party payment partners, and payment-system data must be handled in line with India's payment-data storage expectations.
2Purpose of use
Personal data may be used to create and manage accounts, provide the services, process subscriptions and payments, respond to support requests, improve performance, maintain security, and comply with legal obligations. Indian privacy rules emphasize lawful, purpose-limited, transparent processing and data retention only as long as necessary for the stated purpose.
3Consent and user rights
Where required, AiTeleMate seeks consent for processing personal data and provides users a way to contact the company regarding access, correction, deletion, or withdrawal-related requests. India's privacy framework recognizes rights such as access, correction, erasure, withdrawal of consent, and grievance redressal, subject to legal retention requirements.
4Data retention
Personal data is retained only for as long as needed to provide the services, maintain business and legal records, resolve disputes, enforce agreements, and comply with law. Indian privacy guidance requires deletion when the purpose is no longer being served or when consent is withdrawn, unless retention is required by law.
5Data storage and security
AiTeleMate uses reasonable technical and organizational safeguards to protect data against unauthorized access, misuse, loss, or disclosure. Indian privacy guidance requires reasonable security safeguards, access controls, logging, and breach-response readiness for personal data held by a service provider.
6Data localization
To the extent payment-related data is processed through the payment ecosystem, such data is stored in India in accordance with applicable regulatory requirements for payment system data. RBI-linked data localization requirements for payment ecosystem participants require payment-system data to be stored only in India, with limited exceptions for the foreign leg of cross-border transactions.
7Third-party services
AiTeleMate may use third-party vendors for hosting, analytics, communication, payment processing, and customer support, subject to contractual and operational safeguards. Personal data may be shared only to the extent reasonably necessary for service delivery, legal compliance, fraud prevention, or enforcement of rights.
8Cookies and analytics
The website may use cookies or similar technologies to improve functionality, analyze traffic, remember preferences, and enhance user experience. Users may manage browser-level cookie settings, though disabling certain cookies may affect website functionality.
9Children
The services are intended for business and adult users and are not designed for children. Where applicable, data processing involving children is subject to stricter obligations under Indian privacy law.
10Policy updates
This policy may be updated from time to time, and the revised version will be posted on the website with a revised effective date. Continued use of the services after an update constitutes acceptance of the revised policy.
Grievance and contact
For privacy questions, requests, or complaints, users may contact:
Email: info@aitelemate.com
Phone: +91-8796556705
Address: 3rd Floor, Plot No. 3, Sector-12, Dwarka, New Delhi, 110078 IN